Help Desk Services by S2Net Infotech Solutions...
S2Net offers clients technical helpdesk services for any aspect of an IT operation. Our services leverage our strong domain knowledge and extensive in-house IT expertise to provide internal help desk operations with high quality and minimum overheads.

We offer multi-channel (voice-based, e-mail, web-based & chat-based) technical support services. Our helpdesk services can be tuned depending on the size of the company and the array of technology being supported. The requirements for IT help desk support ranges from basic trouble ticketing and first level support for medium-sized companies, to large corporate help desk operations needing a complex mix of proactive and self-service tools, remote control and diagnostics and strict service-level tracking and reporting.

Our Help Desk Services Includes
  • Setting up offshore IT help desks for IT infrastructure support and management.
  • Providing single point of contact for IT users of an enterprise across locations and geographies.
  • IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications.
  • Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved.
  • Workflow engine to move issues through a defined flow from open to closed, including monitoring that response time is within the guidelines of any existing service-level agreement (SLA).
  • Technology refresh Enhancements and upgrades.
  • Knowledge base creation and updation.
  • Asset & configuration management Single point for managing hardware and software assets using both remote discovery and asset tracking tools.
  • Software distribution and license management.
  • Security management and virus control.
  • Performance management and reporting.
  • Change management Trend analysis and pro-active change planning.
We can customize the Helpdesk program according to customer needs.
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